Frequently Asked Questions
Find quick answers about custom 3D miniature figures, ordering, photos, delivery and support.
Everything you need to know before creating your miniature.
Still have a question? Our Custom Order page lets you share your idea and any special instructions.
Start Custom Order →How does a custom miniature order work?⌄
Choose your idea, provide your details and upload reference photos. We use your information to understand the miniature you want to create.
What kind of photos should I provide?⌄
Clear photos with good visibility of the people, clothing and important details are helpful. Multiple angles can also help when available.
Can I request a specific pose or outfit?⌄
Yes. You can describe your preferred pose, clothing, accessories and other special instructions in the Custom Order form.
How long does a custom order take?⌄
Timing can vary depending on the design and order details. We will confirm the expected process and next steps after reviewing your request.
Do you offer Christmas or gift designs?⌄
Yes. Our Christmas collection includes festive miniature ideas such as Santa, trees, gifts, snowman and reindeer.
Can I ask for changes?⌄
You can include your requirements and special instructions when placing the order. We will communicate with you about the design process.
How can I contact SOARA 3D?⌄
You can use the Contact page for enquiries, support or questions about your custom miniature.